Module 7: Initial Impact Assessment

Impact Categories, Recoverability, and Incident Prioritization

Understanding Impact

Functional impact is the impact that an incident has on the ability of the affected system to provide the services it offers.

Functional Impact Categories

Informational impact is the impact that an incident has had or will have on the information that an organization possesses.

Informational Impact Categories

Understanding Recoverability

Recoverability is an organization's ability to recover from an incident.

Recoverability Effort Categories

Understanding Incident Prioritization

ITIL Prioritization Matrix

Creating an Initial Impact Assessment

Elements of an Initial Impact Assessment

Texas DIR Initial Impact Assessment Template

Writing an Initial Impact Assessment Document

Walkthrough writing an initial impact assessment document.